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Experiential Operations Manager

2 months ago

San Diego, California, United States TEAM PHUN LLC Full time
Job Title: Experiential Operations Manager

At Team Phun LLC, we are seeking an experienced Experiential Operations Manager to oversee the operational activities of our Brand Ambassadors. This role is responsible for recruiting, hiring, and training our Brand Ambassadors, as well as following up on their performance post-event.

Key Responsibilities:
  • Recruit and hire Brand Ambassadors by posting job opportunities on various platforms, including Trusted Herd, Facebook, and Pop Bookings.
  • Review resumes and follow up with applicants, directing them to our website sign-up form.
  • Create and send Mailchimp campaigns as events become open for bid.
  • Onboard new Brand Ambassador recruits and ensure they have the necessary training and resources.
  • Export Brand Ambassador sign-up form entries from our website and upload them into Promomash.
  • Follow up with new entries via email and answer questions as needed.
  • Enter new 1099 Brand Ambassadors into Paychex as needed.
  • Approve bids in Promomash and Pop Bookings, ensuring Brand Ambassadors are scheduled in both platforms.
  • Email scheduled Brand Ambassadors to remind them of their upcoming shifts.
  • Ensure all event details are up to date in Promomash for active campaigns.
  • Organize and distribute brand training materials to scheduled Brand Ambassadors.
  • Work to ensure Promomash reports are submitted in a timely manner and follow up with those outstanding.
  • Document cancellations and cancellation reasons in Promomash.
  • Present stats in weekly meetings on cancellation percentage and identify common reasons for cancellations.
Requirements:
  • Excellent written and oral communication skills.
  • Proficiency in teamwork, relationship building, and public speaking and presentation.
  • Strong time management skills, multi-tasking ability, and initiative.
  • Ability to work independently and without direct supervision.
  • Positive attitude, strong work ethic, and commitment to teamwork.
  • Knowledge of Google Products, Gmail, Google Docs, Sheets, Apple OS, Promomash, Mailchimp, Pop Bookings, and Trusted Herd.
Physical Demands and Work Environment:

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires local travel and may require occasional overnight travel and weekend and/or evening work.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee may be required to push, pull, reach, and/or perform repetitive motion. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is exposed to mechanical parts or risk of electrical shock. The noise level in the work environment is usually moderate.