Hotel Operations Manager
6 days ago
We are seeking a highly skilled and experienced General Manager to lead our hotel operations team. As a key member of our management team, you will be responsible for overseeing all aspects of hotel operations, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance.
Key Responsibilities:
- Oversee all aspects of hotel operations, including sales and marketing, human resources, food and beverage, budget and forecast management, rooms, housekeeping and maintenance
- Recruit, interview and train team members
- Monitor and develop team member performance, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Initiate disciplinary, or other staff-related actions in accordance with company rules and policies
- Direct service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
- Provide the vision, hands on leadership and strategy to inspire your associates to deliver exceptional service and drive financial success
- Create a friendly, professional, and productive work environment with team member satisfaction
- Effectively handle problems including anticipating preventing, identifying, and solving problems as necessary
- Inspect Hotel operations for cleanliness and appearance; hold staff accountable
- Analyze competitors and monitor surroundings to maximize profitability and sales opportunities
- Appropriately respond to and resolve guest concerns implementing proactive approaches
- Hotel Asset preservation. Including but not limited to: supervising maintenance, supplies, renovations, and furnishings
- Guarantee a safe and secure environment for all guests and associates
- Comply with licensing laws, health and safety, and other statutory regulations
- Perform various other duties as assigned to meet business objectives
Requirements:
- Previous Hotel General Manager experience required (a minimum of 3 years)
- Exceptional interpersonal skills with a history of top-notch customer communication
- Ability to work well in stressful high-pressure situations
- Solid understanding of sales and revenue management
- Proficiency in Microsoft Office (Word, Excel)
Benefits:
- 401(k)
- Health insurance
- Dental / Vision insurance
- Life insurance
- Paid time off
- Team Member Discounts
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