Technical Account Manager

4 weeks ago


Raleigh, North Carolina, United States Yardi Systems Full time

About the Role:

We are seeking a highly skilled Technical Account Manager to join our dynamic team at Yardi Systems. As a Technical Account Manager, you will be responsible for providing exceptional customer support and technical expertise to our clients in the real estate industry.

Key Responsibilities:

  • Deliver top-notch customer support, troubleshooting, and resolving software issues over phone and email.
  • Perform product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
  • Assist with data mapping and conversion, and user training.
  • Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
  • Collaborate closely with Client Services team members across the US, actively contributing to the collective success of the team.

Requirements:

  • Bachelor's degree in Business, Computer Science, Information Systems, or related field.
  • High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
  • Proficiency with Microsoft 365 desktop applications.
  • Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
  • Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
  • Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.

About Us:

Yardi Systems is a leading provider of property management software solutions. We are dedicated to creating a positive impact in our communities and offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

Discover the Yardi Difference:

We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.



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