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Associate Technical Account Manager
1 month ago
As a Technical Account Manager Associate at Yardi Systems, Inc., you will play a vital role in delivering exceptional customer support and driving innovation in the real estate industry. This dynamic position involves providing top-notch support to clients, troubleshooting and resolving software issues over phone and email, and collaborating with the team to drive continuous improvements and advancements in our products.
Key Responsibilities:
• Deliver exceptional customer support, going above and beyond to assist clients in troubleshooting and resolving issues promptly.
• Perform product implementation and conversion services for assigned clients, including analyzing operational needs and determining initial system configuration.
• Assist with data mapping and conversion, and user training.
• Develop a comprehensive understanding of the product you support, enabling you to efficiently test new software functionality, data fixes, and set-ups.
• Assist with continued software integrations, maintenance, and updates in collaboration with clients.
• Serve as a subject matter expert (SME) offering valuable insights and expertise on product features and best practices relevant to clients in the application of Yardi products.
• Identify ancillary products and services that align with client business and operational needs and goals.
• Conduct training sessions for clients on new software upgrades and functionality, ensuring they are equipped to leverage the latest features.
Requirements:
• Bachelor's degree in Business, Computer Science, Information Systems, or related field.
• High comfort level with troubleshooting and providing support over phone and email, effectively assisting customers remotely.
• Proficiency with Microsoft 365 desktop applications.
• Outstanding written and verbal communication skills, enabling you to provide exceptional support to customers.
• Strong customer service skills and a genuine desire to go the extra mile to ensure client satisfaction.
• Excellent attention to detail and the ability to follow processes diligently, ensuring accuracy and efficiency.
• Flexibility and the ability to adapt to changing priorities, ensuring efficient management of tasks and projects.
Ideal Qualifications:
• Previous technical support and application troubleshooting experience.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language.
• Prior experience working with property management or real estate software.
About Us:
Yardi Systems, Inc. is a pioneer in the property tech industry, blending tradition with forward-thinking innovation. We've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are dedicated to creating a positive impact in our communities. Annually, Yardi extends philanthropic support to organizations chosen by our employees. Our team has contributed to over 350 nonprofits globally, demonstrating our commitment to various causes and communities. Our award-winning culture, consistently recognized by Glassdoor's prestigious 'Best Place to Work', fosters support, collaboration, and growth. We prioritize your well-being with comprehensive benefits, including 100% paid employee medical premiums, company profit-sharing plan, and flexible work arrangements.
