Customer Service Representative

2 weeks ago

Minneapolis, Minnesota, United States Legendary Home Services Parent LLC Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Legendary Home Services Parent LLC. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our residential clients.

Key Responsibilities
  • Answer incoming customer calls and inquiries in a friendly, professional, and timely manner, providing accurate and detailed information regarding service offerings, pricing, and appointment details.
  • Listen attentively to customer concerns, questions, and service requests, demonstrating empathy and a strong desire to resolve issues promptly.
  • Schedule service appointments and dispatch technicians based on availability, customer preferences, and urgency of service requests.
  • Coordinate with technicians and service teams to ensure efficient scheduling, including optimizing travel routes and minimizing downtime.
  • Provide accurate and detailed information to customers regarding service offerings, pricing, appointment details, and any additional inquiries.
  • Maintain accurate and organized customer records, documenting interactions, service requests, and any special instructions.
  • Assist customers with troubleshooting minor issues over the phone, providing guidance and support after dispatching a technician if necessary.
  • Collaborate closely with service technicians, providing them with necessary job details, customer information, and any updates or changes.
  • Follow up with customers after service appointments to ensure satisfaction, address any further concerns, and obtain feedback.
  • Handle customer complaints or escalations with professionalism and a commitment to finding effective resolutions.
  • Stay updated on company services, policies, and procedures to provide accurate information and address customer inquiries effectively.
  • Assist in administrative tasks such as data entry, invoicing, and generating service reports as required.
  • Collaborate with other team members and departments to ensure seamless service delivery and a positive customer experience.
Qualifications
  • Previous experience in customer service, preferably in a service-oriented industry.
  • Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
  • Strong problem-solving skills and the ability to think quickly on your feet.
  • Outstanding organizational and multitasking abilities to handle a high volume of customer inquiries and service requests.
  • Proficient computer skills, including experience with customer service software, CRM systems, and Microsoft Office Suite.
  • Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
  • Ability to remain calm and composed in high-pressure situations, demonstrating empathy and effective conflict resolution skills.
  • Positive attitude, strong work ethic, and a genuine passion for delivering exceptional customer service.
  • Ability to work collaboratively within a team environment, supporting a positive and supportive work culture.
  • High school diploma or equivalent.
Why You'll Want to Work Here
  • We offer a positive team culture, ongoing training, and a supportive work environment where your contributions are recognized and rewarded.
  • Benefits include competitive compensation, performance incentives, flexible scheduling, and comprehensive health benefits.
  • We invest in your future, providing leadership training and opportunities for career growth and development.
  • Learn on the job, with continuous education stipends available to support your professional development.

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