Account Operations Supervisor II
2 weeks ago
Why Choose U.S. Xpress?
About the Company
We invest in our talent, providing personal and professional development opportunities that complement your interests and encourage you to build a career you're passionate about. Our comprehensive benefits package includes medical, dental, and vision insurance, basic/supplemental life insurance, accidental death/dismemberment, health savings accounts, flexible savings accounts, company-paid holidays, paid time off, 401(k) with employer matching contribution, employee stock purchase plan, paid parental leave, short-term incentive program, employee assistance program, and pet insurance.
Job Overview
This Account Operations Supervisor II role requires a strong focus on safety metrics, key performance indicators, and customer satisfaction. You will supervise driver performance, utilizing high-performance coaching to proactively coach drivers on performance or behavior expectations. Effective communication is crucial in handling sensitive issues, difficult conversations, and/or driver disputes. Additionally, you will coordinate with drivers on physicals and random drug screens, as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
Responsibilities
- Proactively promote safety metrics and key performance indicators around service pickup %, deadhead %, assignments per week, and any other metric essential for the organization's objectives.
- Supervises driver performance to ensure proper balance is achieved with business needs and driver needs.
- Utilize High Performance Coaching to proactively coach drivers on performance or behavior expectations.
- Ensure the highest level of service for U.S. Xpress customers by effectively managing expectations and commitments through strong relationships and proactive communication.
- Maximize company profitability and revenue through appropriate equipment utilization.
- Ensure win/win scenarios that result in both high driver and customer satisfaction and loyalty.
- Utilize effective communication to handle sensitive issues, difficult conversations, and/or driver disputes.
- Effectively plan driver loads based on availability (PTA) and ensure drivers and equipment are performing as necessary to provide on-time service.
- Coordinate with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
- Utilize systems such as AS400 and XPM for various tasks to ensure maximum departmental productivity.
- Collaborate with other operational and support departments on various tasks.
- Yard duties as assigned.
- Proactively work to assist others in achieving the organization's objectives.
Requirements
- Education: High school diploma or equivalent required.
- Equivalent years of experience are defined as one year of professional experience for each year of college requested.
- Experience: 3+ years Operations experience including Customer Service, Fleet Management, or Load Planning preferred.
- Transportation, logistics, and/or supervisory a plus.
- Skills & Abilities: Adept at assessing organizational dynamics and managing change, works quickly and efficiently, able to test solutions, learn, and iterate quickly, proactive and pragmatic problem solver, communicates effectively across multiple mediums.
Estimated Salary Range
$60,000 - $80,000 per year, depending on location and experience.
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