RCS Product Support Specialist

3 days ago


Lincoln, Nebraska, United States iHeartMedia, Inc Full time
About the Role

iHeartMedia, Inc. is seeking a highly skilled Remote RCS Product Support Specialist to join our team. As a key member of our support team, you will be the primary point of contact for clients, handling phone calls and emails from customers in the United States and other countries.

Key Responsibilities
  • Provide timely and accurate answers to customer inquiries on a range of topics, from software clock building to audio cards, network infrastructure, and SQL Server databases.
  • Document interactions with customers, provide answers, and guide customers through corrective steps.
  • Collaborate with colleagues to troubleshoot problems in software, hardware, networks, and systems.
  • Write technical documentation to repair software defects and deliver enhancements.
  • Work with customers to improve software system performance by identifying problems and recommending changes.
  • Stay up-to-date with industry developments and maintain personal networks to ensure continued growth and expertise.
Requirements
  • Knowledge of the radio industry and excellent customer service skills.
  • Ability to multitask in a fast-paced environment and prioritize tasks effectively.
  • Strong understanding of radio technologies, networking technologies, and Microsoft Windows.
  • Recent experience working in a radio, IT, or engineering environment, with knowledge of broadcast software such as GSelector, Zetta, or NexGen.
  • Prior customer service experience is a plus.
  • Bilingual English-Spanish abilities are a plus.
What We Offer

iHeartMedia, Inc. offers a competitive salary, flexible benefits package, and opportunities for professional growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.



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