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Dental Office Coordinator
2 months ago
About the Role:
42 North Dental is seeking a highly skilled and customer-focused Patient Care Representative to join our team. As a key member of our administrative staff, you will play a vital role in providing exceptional patient care and support to our patients and dentists.
Responsibilities:
- Interact with patients: Provide a positive and professional experience for patients via telephone and in-person interactions.
- Schedule and confirm appointments: Ensure seamless scheduling and confirmation of patient appointments.
- Review and educate patients: Clearly explain treatment plans and financial responsibilities to patients.
- Accurately confirm insurance benefits: Verify patient insurance coverage and communicate payment obligations.
- Maintain patient records: Accurately enter and manage patient information, from initial forms to billing procedures.
- Respond to requests: Timely respond to patient inquiries and requests for information.
- Comply with HIPAA: Maintain strict confidentiality and adhere to HIPAA guidelines.
Requirements:
- Excellent customer service skills: Provide a positive experience for patients.
- Clear communication: Possess a clear and professional speaking voice.
- Positive attitude: Demonstrate a positive and energetic personality.
- Computer skills: Comfortable working in a computerized environment.
- Multitasking: Ability to handle multiple tasks simultaneously.
