Youth Program Director

1 week ago

Kansas City, Kansas, United States Dynamic Workforce Solutions Full time
Job Title: Youth Program Manager

Dynamic Workforce Solutions is seeking a highly skilled and experienced Youth Program Manager to join our team. As a key member of our workforce development team, you will be responsible for managing the programmatic requirements of the Workforce Investment Act/Workforce Opportunity and Innovation Act to achieve and/or exceed established goals.

Key Responsibilities:
  • Manage the applicable program to meet/exceed defined goals, maintaining subject matter expert level knowledge on all applicable federal, state and local laws, regulations and guidance for the identified program.
  • Communicate new and/or modified policies and procedures to staff, providing technical assistance to center staff to improve performance as well as quality and customer satisfaction.
  • Work closely with Quality Performance & Training Specialist to ensure program compliance.
  • Identify, develop, implement and monitor strategies, tactics and standard operating procedures to ensure program compliance and success.
  • Manage and conduct analysis of workforce activities to ensure implementation of policies and procedures, evaluating compliance with policies and procedures and adherence to contract requirements.
  • Collaborate with Community Leadership team and other Operations Management team members to ensure that all operating standards are maintained, communicating effectively with management and appropriate staff regarding areas of improvement and providing recommendations for enhancements.
  • Develop and deliver program-specific training based on trends gathered from monitoring results and/or staff recommendations, formulating teaching outlines and determining instructional methods for all new and refresher training.
  • Be actively engaged with all relevant operations that lead to the success of staff, communities, centers and the system, analyzing programmatic and other related data, identifying trends and mobilizing staff to take action.
  • Manage and conduct quality reviews, preparing reports and monitoring documents for dissemination, effectively communicating findings and recommendations to management and appropriate staff, ensuring the appropriate actions are taken to avoid monitoring findings.
Requirements:
  • Minimum of a Bachelor's Degree in Human Services, Business, Education or Human Resource field or equivalent.
  • Minimum of five years of experience working with the Workforce Investment Act preferred, with a minimum of three years in a supervisory capacity.
  • Strong business knowledge of customer service best practices and performance management.
  • Requires knowledge of Workforce Investment Act (WIA) legislation and regulations.
Competencies:
  • Extreme Customer Service focus.
  • Ability to utilize coaching techniques to drive exceptional performance and quality results.
  • Learning orientation.
  • Communication proficiency.
  • Teamwork orientation.
  • Technical capacity.

Dynamic Workforce Solutions is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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