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Liability Claims Handler
2 months ago
We are seeking a skilled Claims Resolution Specialist to join our team at AIG. As a Liability Claims Adjuster, you will play a critical role in handling a portfolio of lower-complexity Liability claims, ensuring timely and accurate resolution while minimizing indemnity and expense exposure.
Key Responsibilities- Manage key claims handling enquiries, including coverage determination, quantum analysis, and legal liability assessment, within authority limits.
- Provide a high standard of customer service and adherence to legal and regulatory requirements.
- Work with the Team Manager to ensure effective vendor and litigation management on Complex claims within a personal allocation.
- Communicate with internal stakeholders as required.
- Strive for continuous improvement on claim file handling through feedback and support from the Quality Assurance Review processes.
- Contribute to the maintenance of best practice procedures for Line of Business (LoB) Complex claims, consistent with global best practice.
- Demonstrate a basic standard of technical claims competence for handling moderate to lower complexity complex claims.
- Handle complex claims allocated within agreed level of authority limit.
- Ensure timely, accurate, and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense.
- Effectively communicate key Complex claims and LoB portfolio messages to internal stakeholders.
- Exercise financial control through consistent reserve and other financial transaction discipline.
- Accurately and consistently interpret policy language.
- Basic specialist knowledge in LoB technical claims topics.
- Policy language skills enabling accurate and consistent policy wording interpretation.
- A basic knowledge of legal / regulatory and litigation / procedural requirements for their line of business.
- Experience in effectively following up on recommendations from technical claims audits and continuous claim handling improvement.
- Good communication skills, both written & verbal.
- Time management ability to manage & prioritize workload and diary management.
- Ability to contribute effectively within a team environment.
- Ability to work with claims stakeholders to effectively direct claims strategy.
