Client Relations Specialist

3 weeks ago


Saint Cloud, Minnesota, United States Preferred Credit Full time
Client Relations Specialist

The Client Relations Specialist plays a vital role in maintaining strong relationships with clients, ensuring their needs are met, and resolving any issues that may arise. This position requires excellent communication and problem-solving skills, as well as the ability to work collaboratively with internal teams to deliver exceptional client experiences.

Key Responsibilities:
  • Build and maintain strong relationships with clients through regular communication and a deep understanding of their needs.
  • Proactively respond to client inquiries and resolve issues in a timely manner.
  • Monitor client accounts to ensure timely processing and track service usage.
  • Identify areas for improvement to enhance client satisfaction and communicate findings with clients.
  • Handle and resolve client complaints, escalating issues as necessary, and work closely with internal teams to enhance client satisfaction.
Requirements:
  • High School diploma or equivalent.
  • Minimum of 2 years' experience in customer service, client relations, or account management roles.
  • Strong passion for enhancing the client experience and building long-term relationships.
  • Proven ability to effectively coordinate and manage tasks related to client accounts.
  • Strong critical and analytical thinking skills.
Preferred Qualifications:
  • Experience in the finance industry.
  • Previous experience in a call center.
  • 2-year degree or some formal post-secondary education in a business-related field.

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