Technical Support Analyst Specialist
3 days ago
Are you looking for a challenging role where you can utilize your technical skills to deliver exceptional customer service? We have an exciting opportunity for a Technical Support Analyst to join our team at Sunbird Software, Inc. in Sioux Falls, SD.
The successful candidate will be responsible for providing top-notch support to our clients, troubleshooting issues, and ensuring timely resolution of customer queries. If you have a passion for delivering excellent customer experiences and are proficient in technical software applications, we want to hear from you
**Key Responsibilities:**
- Provide technical support to clients via phone, email, or support portal
- Research and resolve complex technical issues under supervision
- Collaborate with project management and engineering teams to ensure seamless delivery of projects
**Requirements:**
- Associates degree in a technical discipline or equivalent experience
- Excellent customer-facing project management, analysis, and technical skills
- Demonstrated basic technical knowledge of computer hardware, Windows 7/10, and MS Excel
- One year experience providing customer support in a technical environment
**Benefits:
- Hourly pay: $16.17 - $25.11 per hour
- 401(k) plan with company matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
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