Technical Support Analyst Specialist

3 days ago


Sioux Falls, South Dakota, United States Sunbird Software, Inc. Full time
About the Job

Are you looking for a challenging role where you can utilize your technical skills to deliver exceptional customer service? We have an exciting opportunity for a Technical Support Analyst to join our team at Sunbird Software, Inc. in Sioux Falls, SD.

The successful candidate will be responsible for providing top-notch support to our clients, troubleshooting issues, and ensuring timely resolution of customer queries. If you have a passion for delivering excellent customer experiences and are proficient in technical software applications, we want to hear from you

**Key Responsibilities:**

  • Provide technical support to clients via phone, email, or support portal
  • Research and resolve complex technical issues under supervision
  • Collaborate with project management and engineering teams to ensure seamless delivery of projects

**Requirements:**

  • Associates degree in a technical discipline or equivalent experience
  • Excellent customer-facing project management, analysis, and technical skills
  • Demonstrated basic technical knowledge of computer hardware, Windows 7/10, and MS Excel
  • One year experience providing customer support in a technical environment

**Benefits:

  • Hourly pay: $16.17 - $25.11 per hour
  • 401(k) plan with company matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Paid time off
  • Tuition reimbursement
  • Vision insurance


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