Technical Support Analyst Expert
1 day ago
We are seeking a highly skilled Data Center Operations Specialist to join our team at Sunbird Software, Inc. in Sioux Falls, SD.
This full-time position offers a competitive hourly salary of $20-$23 per hour and an extensive benefits package, including medical, dental, and vision insurance.
The successful candidate will provide top-notch technical support for our DCIM software suite, ensuring seamless customer experiences and prompt issue resolution.
Key Responsibilities- Provide comprehensive troubleshooting and analysis for software bugs and customer inquiries.
- Collaborate with project management, engineering, and implementation teams to drive successful software implementations.
- Configure and set up our DCIM suite, including dcTrack and Power IQ, to meet client needs.
- Develop and enhance documentation to enrich customer experiences.
Required Skills and Qualifications:
- Associates degree in a technical discipline or equivalent experience.
- Excellent customer-facing project management, analysis, troubleshooting, and technical skills.
- Demonstrated basic technical knowledge of computer hardware, Windows 7/Windows 10, and MS Excel.
About Us:
Sunbird Software, Inc. is dedicated to delivering exceptional customer experiences and empowering our team members to grow professionally and personally.
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