Technical Support Specialist

2 days ago


Sioux Falls, South Dakota, United States Dakota Digital Full time

About Dakota Digital

Dakota Digital is a renowned company that has been at the forefront of designing, manufacturing, and selling world-class digital gauges and electronic accessories for over 30 years. Our products cater to the automotive and motorcycle aftermarket industry, serving customers worldwide.

We're experiencing unprecedented growth and are seeking a skilled Phone Support Analyst to join our Support Team.

About the Role

This exciting opportunity involves assisting customers with the installation and calibration of their electronic gauge clusters and accessories via phone and email. As a member of our team, you'll be responsible for providing top-notch support, addressing customer inquiries, and ensuring seamless interactions.

Key responsibilities include:

  • Assisting customers with relay wiring, setup, and calibration
  • Verifying correct signals and troubleshooting issues
  • Maintaining a positive attitude while working on the phone
  • Processing returns and entering part orders

Requirements and Qualifications

To succeed in this role, you'll need:

  • Strong analytical thinking skills
  • A solid understanding of 12V electrical systems
  • Excellent communication and problem-solving abilities
  • An automotive or motorcycle background is preferred but not necessary (training will be provided)

What We Offer

In addition to a competitive salary, we offer a dynamic work environment, opportunities for growth and development, and a chance to work with a talented team.

Estimated Salary: $45,000 - $60,000 per year



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