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Customer Success Executive
2 months ago
Lumen Technologies is a leading provider of digital infrastructure solutions, connecting people, data, and applications with speed, security, and ease. Our mission is to ignite business growth by empowering organizations to thrive in a rapidly changing world.
The RoleWe are seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing organization, you will be responsible for ensuring our largest customers achieve their critical business objectives through the effective use of our solutions. This involves developing long-term, value-based relationships with decision-makers and influencers, monitoring customer health indicators, and proactively addressing concerns to drive positive customer experiences.
Main Responsibilities- Build and maintain strong relationships with customers to understand their business needs and objectives.
- Develop and implement customer success plans to drive adoption, retention, and growth.
- Monitor customer health indicators, identify areas for improvement, and develop strategies to address them.
- Collaborate with cross-functional teams, including sales, delivery, and support, to ensure seamless customer experiences.
- Identify opportunities for expansion and work with sales teams to develop and execute growth strategies.
- Manage risks to customer success, identify root causes, and develop solutions to mitigate them.
- 7+ years of experience in customer success, account management, or a related field.
- Strong analytical and problem-solving skills, with the ability to translate data into customer insights.
- Excellent communication and interpersonal skills, with the ability to build strategic relationships with customers and internal stakeholders.
- Experience working with complex, Fortune 500, multi-divisional, international customers.
- Comfortable presenting, consulting, and advising at C-level and other executive levels.
We offer a competitive salary range of $90,960 to $121,280, depending on location and experience. Our comprehensive benefits package includes health, life, and voluntary lifestyle benefits, as well as opportunities for professional growth and development.
Please note that this job description is subject to change based on evolving business needs and conditions. We are an equal employment opportunity employer and welcome applications from diverse candidates.
