Customer Service Representative/Retail

7 hours ago


Brandon, Vermont, United States Ebrandon Full time

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative/Retail to join our sales team at Ebrandon. As a key member of our team, you will be responsible for providing exceptional customer service, selling our products, and maintaining a positive and professional work environment.

Key Responsibilities

  • Sales and Customer Service
    • Work in the retail store selling our vast range of products to customers
    • Front and stock shelves in the retail store to ensure a visually appealing and well-organized store environment
    • Assist with designing and creating displays to showcase our products
    • Use computer systems to track customer interactions, process customer orders, and file documents
    • Solve customer issues in a helpful and professional manner
  • Operational Support
    • Handle and balance cash floats and point of sale system
    • Assist in the resolution of customer complaints, returns, and exchanges
    • Assist customers on the phone and make calls for pick-up orders
  • Teamwork and Communication
    • Work effectively with ongoing distractions and engage customers in a friendly and professional manner
    • Ability to work independently and seek out assistance as required
    • Ability to work effectively as part of a team

Requirements

  • Effective, strong communication skills both verbal and written
  • Prior retail and computerized point of sale experience
  • Above-average organizational skills and ability to multitask
  • Quick learner and problem-solving skills
  • Ability to lift 50 pounds
  • Ability to engage customers in a friendly and professional manner

About Ebrandon

Ebrandon is a privately held, 100% Canadian-owned company with a rich history dating back to 1881. We are a full-service office and educational supplier with a strong presence in western Canada. Our company values customer satisfaction, teamwork, and continuous improvement, and we are committed to providing a positive and supportive work environment for our employees.



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