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Mobile Customer Support Specialist
2 months ago
Bar Harbor Bank & Trust is looking to hire a full-time Mobile Customer Support Specialist to serve our clients across various locations, ensuring a seamless banking experience.
As the initial point of contact for our clientele, the Customer Support Specialist plays a vital role in the success of Bar Harbor Bank & Trust. Our representatives significantly impact customers' lives by assisting with their everyday financial requirements and fostering trustworthy relationships. We recognize the dedication of our employees and aim to provide a supportive, appreciative, and rewarding work environment. If you excel in a dynamic, collaborative, and engaging setting, we invite you to explore this opportunity.
In the role of Customer Support Specialist, you can anticipate:
- Helping clients identify their financial objectives and contributing to the organization's success by suggesting additional products and services.
- Identifying and acting on opportunities to refer clients for loans, trusts, investments, insurance, and other exceptional services provided by the bank.
- Gaining insights into the banking sector and actively contributing to achieving branch goals across various metrics, including deposits and loans.
- Establishing trusting relationships with individuals in the communities we serve.
- Being an engaged participant and advocate for community development and prosperity.
- Processing customer transactions promptly, efficiently, courteously, and professionally.
- Delivering outstanding customer service, resolving inquiries effectively, and following up with clients on all matters.
This position emphasizes acquiring general banking knowledge and mastering routine transactions, including account openings. A background in customer service and familiarity with Windows is essential for this role.
We believe that organizations with a strong culture and higher purpose are more enjoyable workplaces and perform better over time. As we continue to expand, we are committed to maintaining our vibrant culture, reflected in our six Brand Behaviors:
- Positivity: Be fully engaged. Create a rewarding and exciting workplace.
- Communication: Be transparent. Share relevant information clearly and swiftly to build strong relationships.
- Teamwork: Collaborate actively. Build effective teams to achieve positive outcomes.
- Initiative: Embrace innovation. Value fresh ideas and continuous improvement in our customer experience and team development.
- Professionalism: Show respect. Treat others with care and dignity, as maintaining a professional demeanor fosters genuine trust.
- Quality: Strive for excellence. Ensure the highest quality standards are upheld in all our endeavors.
Bar Harbor Bank & Trust offers competitive compensation, referral bonuses, an employee stock purchase plan, comprehensive medical/dental/vision/life insurance options, paid holidays, a 401(k) plan, paid vacation and sick leave, a wellness program, continuing education benefits, and more.
Qualifications
Education
Required:
- High School diploma or equivalent.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or discriminate against employees or applicants for inquiring about, discussing, or disclosing their own pay or the pay of another employee or applicant. However, employees with access to compensation information as part of their essential job functions cannot disclose the pay of other employees or applicants to individuals without access to that information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to provide information.
