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Head of Market Operations

2 months ago


Coral Gables, Florida, United States The PNC Financial Services Group, Inc Full time
Position Overview

At The PNC Financial Services Group, Inc., our workforce is our most significant asset and competitive edge in the sectors we operate. We are dedicated to providing exceptional experiences for our clients. Each day, we collaborate to nurture an inclusive workplace culture where every employee feels valued, respected, and empowered to contribute to the organization's success. As a Market Leadership Director within PNC's Institutional Asset Management division, you will oversee a seasoned team in designated markets.

In this role, you will lead a proficient team of sales, service, and investment specialists responsible for PNC's OCIO, 401(k), Custody, and proprietary fixed income offerings. You will be accountable for your market's strategic business plan, profit and loss, asset under management growth, and client retention. Your active participation in new business development and client service initiatives will be crucial. You will represent PNC IAM within the community and collaborate with other PNC leaders in your market.

Key Responsibilities
  • Directs and manages teams to meet business objectives and enhance customer experience. May involve direct sales and client engagement responsibilities while overseeing both individual contributors and managerial staff. Responsible for the financial performance of the team(s). Plays a vital role in formulating goals and strategies.
  • Leads and motivates to fulfill team objectives. Monitors performance metrics and adjusts sales strategies accordingly. Develops and implements account and sales plans. May have direct sales and client engagement responsibilities.
  • Manages risk and return, ensuring quality service for new and existing clients. Identifies and addresses various types of risks, including regulatory, reputational, operational, credit, and human capital risks. Acts as a key point of contact for risk management issues, facilitating problem resolution and exercising exception authority.
  • Builds and maintains a robust network of senior internal and external relationships to attract new clients and enhance existing client experiences. Engages within the industry and may take on a leadership role in community and market initiatives. Guides the team in presenting the full spectrum of PNC's products and services to clients. Aids team members in expanding their professional networks. Utilizes reporting and sales tools to identify and coach the team in converting sales opportunities.
  • Develops team members while tracking progress against established goals. May assist in the development of other managers. Identifies high-potential employees and fosters effective teams. Inspires and nurtures staff, including attracting and retaining top talent and addressing performance-related issues. Effectively plans, organizes, directs, analyzes, and evaluates staff and processes. Connects strategic objectives to daily operations and keeps the team informed regularly.
PNC Employees take pride in our reputation, and to continue building upon that, we expect our employees to be:
  • Customer-Centric - Understands the values and practices that prioritize customer needs and satisfaction in all business decisions, leveraging this knowledge to create tailored customer solutions.
  • Risk Management - Evaluates and effectively manages all risks associated with business objectives and activities to ensure compliance with PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations for our people managers. As a talent manager at PNC, you will be expected to:
  • Intentionally Include - Cultivates diverse teams and inclusive environments to broaden perspectives.
  • Embody the Values - Demonstrates our values with transparency and integrity.
  • Drive Change - Takes initiative to promote change and innovation that will transform our business.
  • Deliver Results - Takes personal accountability for achieving results. Empowers and trusts others in decision-making.
  • Develop Talent - Continuously raises the bar with every talent decision and guides the success of all employees and clients.
Qualifications

Successful candidates must exhibit the necessary knowledge, skills, and abilities for this role. Below are the skills, competencies, work experience, education, and required certifications/licensures essential for success in this position.

Preferred Skills
Account Management, Client Engagement, Competitive Insights, Customer Needs Assessment, Relationship Building, Sales Opportunity Identification, Influencing Skills, Negotiation, Results-Driven

Competencies
Conflict Resolution, Decision-Making and Analytical Thinking, Effective Communication, Multi-Priority Management, Sales Leadership, Negotiation Skills, Selling Techniques.

Work Experience
Typically requires a university/college degree. Advanced education such as a Master's degree, PhD, or relevant certifications is preferred. Industry-related experience usually spans 8+ years, with at least 5 years in management roles. Proven leadership experience with moderate to significant responsibility is essential. In lieu of a degree, a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

Education
Bachelor's Degree

Certifications
No Required Certifications

Licenses
No Required Licenses

Benefits

PNC offers a comprehensive range of benefits to support your needs now and in the future. Depending on eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision plans; life insurance for employees and dependents; short and long-term disability coverage; 401(k) with PNC match, pension and stock purchase options; dependent care reimbursement; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select fully funded programs; and a robust wellness program with financial incentives.

Additionally, PNC generally provides the following paid time off, based on eligibility*: maternity and/or parental leave; up to 11 paid holidays annually; 8 occasional absence days each year, unless otherwise mandated by law; and between 15 to 25 vacation days annually, depending on career level and years of service.

To learn more about these and other programs, including benefits for full-time and part-time employees, visit our website.

*For more information, please refer to the relevant links.

Disability Accommodations Statement

If you require an accommodation to participate in the application process, please contact us via email. Please include "accommodation request" in the subject line and ensure to include your name and job ID in the body of the email. All information provided will be kept confidential and used solely to provide necessary accommodations.

At PNC, we promote an inclusive and accessible workplace. We provide reasonable accommodations to applicants and qualified individuals with disabilities who need assistance in performing essential job functions.

Equal Employment Opportunity (EEO)

PNC is committed to providing equal employment opportunities to qualified individuals regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected categories.