Customer Engagement Specialist
2 weeks ago
Position Overview:
As a Customer Engagement Specialist at Rydell Chevrolet, you will play a crucial role in enhancing customer satisfaction and fostering lasting relationships. This position offers a competitive hourly wage of $20.00 plus commission opportunities.
Role Responsibilities:
- Serve as the initial point of contact for customers reaching out for service assistance.
- Efficiently manage service inquiries through various channels including phone, email, and text.
- Schedule appointments and ensure timely follow-ups to maintain high service standards.
- Utilize Customer Relationship Management (CRM) software to document customer interactions and maintain accurate records.
Qualifications:
- Previous experience in customer service or related fields is essential.
- A collaborative mindset and a commitment to providing exceptional service.
- Strong communication skills and a friendly demeanor.
- Proficiency in computer applications is required.
- Willingness to undergo a pre-employment background check and drug screening.
What We Offer:
- Comprehensive health insurance plans.
- Paid time off and vacation benefits.
- 401(k) retirement plan with a company match.
- Life insurance coverage provided by the company.
- Discounts on employee purchases and services.
- Additional benefits including dental and vision plans, gym membership reimbursement, and short-term disability coverage.
At Rydell Chevrolet, we are committed to creating a diverse and inclusive workplace. We provide equal employment opportunities to all individuals and prohibit discrimination of any kind.
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