Customer Service Associate
2 weeks ago
MAXIMUS is currently seeking a skilled Customer Service Representative to join our team in Penn Yan, NY. This full-time, hybrid remote position offers an exciting opportunity to provide exceptional customer service and support to New York Medicaid recipients.
Salary and Benefits
We offer a competitive salary of $17.00 per hour, along with a comprehensive benefits package, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off. Our benefits are designed to support your well-being and help you achieve a better work-life balance.
Job Description
This role involves providing face-to-face and telephonic enrollment and outreach services to customers. As a Customer Service Representative, you will be responsible for fostering strong customer relationships, monitoring their engagement and progress, and collaborating with them to attain program goals and sustain eligibility for services. You will also conduct workshops and deliver various training services to customers, demonstrating substantial program knowledge and assisting them through multiple phases of the application process.
Required Skills and Qualifications
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry, and/or data processing.
- Experience working with MS Office applications (Excel, PowerPoint & Word).
Home Office Requirements
Candidates must have their own laptop/computer equipment with Windows 10 Operating System or above, reliable high-speed internet service with minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity, and minimum 5 Mbps upload speeds.
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