Automotive Service Advisor

1 week ago

Silverthorne, Colorado, United States Summit Ford Inc Full time

We are seeking a skilled Automotive Service Advisor to join our team at Summit Ford Inc. in Silverthorne, Colorado.

About the Role

The Automotive Service Advisor will be responsible for greeting customers, listening to their descriptions of problems or services needed, determining the type of service required, and preparing service orders.

They will also advise customers on other available services, estimate additional repairs not covered in the original order, and telephone the customer for permission to do the work.

Responsibilities
  • Advise customers about necessary service for routine maintenance.
  • Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
  • Confer with customers about inspection results, recommend corrective procedures, and prepare work orders for needed repairs.
  • Prepare a repair order showing time, cost, and labor estimates for service.
  • Write a brief description of the problem on the repair order to help the mechanic locate the problem.
  • Explain the work performed and the charges to the customer.
  • Handle customer complaints.
Qualifications
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.
  • Writing - Communicating effectively in writing as appropriate for the needs of the audience.
  • Speaking - Talking to others to convey information effectively.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
About Us

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We are committed to an environment where the customer is always treated with respect and dignity.

We offer a range of benefits, including medical insurance, dental insurance, vision insurance, 401(k) retirement plan with matching contributions, life insurance, paid vacation, eight paid holidays, profit sharing, and tuition reimbursement.

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