Retail Customer Service Specialist

3 weeks ago


Silverthorne, Colorado, United States Lowe's Full time
About This Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Associate. As a key member of our sales floor team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers, and contributing to the overall success of our store.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and applications.
  • Sales and Merchandising: Assist customers in selecting products, process sales transactions, and maintain a visually appealing store environment.
  • Team Collaboration: Work collaboratively with other sales floor team members to achieve sales goals, share knowledge, and support each other in providing excellent customer service.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 6 months of experience in a retail or sales environment, with a focus on customer service and sales.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
What We Offer
  • Competitive Pay: Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.
  • Benefits: Lowe's offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.


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