Electric Utility Operations Manager

2 weeks ago

Salt Lake, Utah, United States PacifiCorp Full time
Job Summary

PacifiCorp is seeking a highly skilled and experienced professional to fill the role of Electric Utility Assistant Manager, Metering Field Services. This position will be responsible for assisting the manager of a geographic territory, region, location, or unit that has an impact on corporate, business unit, or organizational objectives.

Key Responsibilities
  • Assist in managing and allocating financial and employee resources in the company's field customer service organization.
  • Supervise PacifiCorp Metermen, Meter Readers, Field Metering Specialists, or Collectors who install, maintain, test, read, and perform connects and disconnects of all electric metering equipment in assigned service territories.
  • Maintain a safe working environment for employees within the assigned area of responsibility.
  • Ensure that customer guarantees are met, commission required testing is completed on an annual basis, meters are read accurately, safely, and timely to meet billing deadlines.
  • Interface with other organizations within Power Delivery and act as a field liaison between customers and the company.
  • Ensure that debt reduction efforts are enforced and maintained at acceptable levels in assigned areas.
  • Work in conjunction with other Field Operations Managers to effect a smooth and seamless operation between work groups and for the benefit of PacifiCorp customers.
Requirements
  • High School diploma or GED, or the equivalent combination of education and experience.
  • A minimum of two years' experience in Operations, Power Delivery, Customer Service, Metering, or Field Service Organizations, or equivalent work experience.
  • Ability to influence customers and employees' actions toward meeting customer requirements and toward customer service guarantees.
  • Communication and interpersonal skills to communicate expectations, coach employees, provide feedback, and work collaboratively with other departments.
  • Valid driver's license and willingness to travel as needed.
  • Must live within 50 miles of the Ogden, Utah area.
Preferred Qualifications
  • Related College Degree (Business - Management, Administration, or Human Resources).
  • Experience supervising/managing union employees.
  • Metering and/or Field-related experience in the electrical industry.
Additional Information

This position is eligible for an annual discretionary performance incentive bonus of up to 12% of salary. Benefits include health care, retirement, paid time off, tuition assistance, paid short-term and long-term disability, paid bereavement leave. PacifiCorp is an equal opportunity employer and celebrates diversity, equity, and inclusion.

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