Customer Service Representative

2 weeks ago


Urbandale, Iowa, United States Hy-Vee Food Stores Full time
Job Title: Customer Care Representative

At Hy-Vee Food Stores, we are committed to providing exceptional customer service and creating a positive shopping experience for our customers. As a Customer Care Representative, you will play a vital role in achieving this goal.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Assist customers with product information, pricing, and availability.
  • Process customer returns and exchanges.
  • Provide excellent customer service through phone, email, and in-person interactions.
  • Work collaboratively with store teams to ensure seamless customer experiences.
Requirements:
  • High school diploma or equivalent required.
  • 3-5 years of customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
Working Conditions:

The Customer Care Representative will work in a general office setting with frequent pressure to complete tasks quickly. The ideal candidate will be able to work independently and as part of a team to achieve customer satisfaction and store goals.

Hy-Vee Food Stores is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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