Customer Service Representative

2 weeks ago

Riviera Beach, Florida, United States CSL Plasma Full time
Job Summary

CSL Plasma is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for preparing the donor, donor area, and equipment for the pheresis process. You will also be responsible for monitoring the donor and the pheresis process, responding to specific alarms or signals that may occur during the process, and disconnecting the donor when the process is complete.

Key Responsibilities

Prepares the autopheresis machine for the pheresis process
Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process
Disconnects the donor when the process is complete
Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff
Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events
Alerts Group Leader or Supervisor of donor flow issues
Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs)

Requirements

High school diploma or equivalent required
Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
Will perform basic math calculations
Understand, remember, and apply oral and/or written instructions
Understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation
Occasionally perform tasks while standing and walking up to 100% of time
Reach, bend, kneel, and have high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast-paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures, and to blood-borne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs

About CSL Plasma

CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma at https://www.cslplasma.com/.

CSL Plasma is an equal opportunity employer and welcomes diversity in the workplace. We make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status, or other classification protected by applicable US federal, state, or local law.

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