General Manager

3 days ago

Oklahoma City, Oklahoma, United States Squeezemassage Full time
About Squeezemassage

We're a feel-good company, from the Founders of Drybar, revolutionizing the massage experience with our forward-thinking technology and dedication to team member experience.

We're focused on the human side of business, fostering an inclusive environment where everyone can shine bright. Our company mission is to be the best part of our guests' and team members' day.

Our Vision

We're building an industry-leading business with 50+ locations in development across the country. Squeezemassage General Managers are at the heart of our brand.

If you want to be involved in growing and shaping a new, innovative organization with ongoing career opportunities, then we'd love you to be part of our team and an exciting future.

Job Summary

We're seeking an experienced, business-savvy and people-oriented General Manager with 5-10 years working in high-volume retail service businesses.

You'll prioritize over-the-top, first-class guest service as well as driving a bottom line. You'll create a motivational environment where your team is passionate about delivering an amazing guest experience, each and every time.

Responsibilities
  1. Demonstrate and embody The Feels, our five core values
  2. Foster meaningful, positive relationships with your team and guests
  3. Manage day-to-day shop operations, including management of Maitre D's and Massage Therapists
  4. Recruit, interview, onboard, and retain a best-in-class shop team
  5. Build and maintain staff schedules
  6. Provide consistent, transparent feedback to your team to ensure Squeezemassage standards are upheld at all times
  7. Develop and maintain relationships with local massage therapy schools, professional associations, and local businesses in your community
  8. Execute operations, HR, and local marketing objectives
  9. Manage timekeeping and payroll reporting for your staff
  10. Resolve employee relations and guest issues, while also maintaining culture and morale
  11. Manage inventory and minimize shrink
Requirements

5-10 years in retail, preferably hospitality or service-related experience

Experienced in operating a fast-paced, high-volume environment

Previously managed a minimum of 15 direct reports

Advanced expertise in recruiting, onboarding, and developing a team

Inventory management and scheduling expertise

Must be available to work Wednesday-Sunday weekly

Proven track record in building consistent, recurring retail business, and delivering an exceptional guest experience

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