Customer Service Representative at EnerBank

2 weeks ago


Salt Lake, Utah, United States EnerBank USA Full time
Position Overview

The Customer Service Representative plays a vital role in ensuring customer satisfaction by addressing inquiries and providing assistance. This position involves:

  • Managing Incoming Calls: Efficiently handle calls and respond to various customer inquiries.
  • Call-Back Queue Management: Organize and prioritize the call-back queue to enhance customer experience.
  • Documentation: Accurately capture notes and update relevant documentation as necessary.
  • Customer Communication: Engage with customers to resolve issues and answer questions effectively.
  • Administrative Tasks: Perform essential administrative duties to support the customer service team.

This role is essential for maintaining the high standards of service that EnerBank USA is known for.



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