Call Center Representative

3 weeks ago


Knoxville, Tennessee, United States StaffSource, LLC Full time

**Job Summary:**

We are seeking a highly skilled and motivated Call Center Agent to join our team at StaffSource, LLC. As a Call Center Agent, you will be responsible for providing exceptional customer service to internal departments, retail branches, and members over the phone, email, and/or chat.

**Key Responsibilities:**

  • Process member transactions via Personal Teller Machines (PTMs) including deposits, withdrawals, loan payments, transfers, and check cashing.
  • Accurately assist members and potential members with questions about products and services, basic account functions, debit card usage, online banking, mobile banking, and bill pay.
  • Ensure transactional and informational accuracy.
  • Perform basic credit card/debit card maintenance, activation, and status updates within channel limitations.

**Requirements:**

  • Bachelor's degree or equivalent experience in a related field.
  • One year to two years of similar or related experience.
  • Able to accurately process account entries and transactions, construct professional correspondence, and speak effectively to members and employees.

**Salary:** $45,000 - $55,000 per year.


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