Senior Account Director
2 weeks ago
NFP is seeking a highly skilled Account Director to lead and direct our account managers in achieving client retention and growth objectives. As a key member of our team, you will be responsible for maintaining excellent customer relationships, resolving complex customer problems, and driving business growth through strategic planning and execution.
Key Responsibilities- Provide expert advice and guidance to account managers, peers, and clients on complex issues.
- Establish and monitor account management service plans and standards to meet retention goals.
- Set budget and manage expenses of the account management department to meet or exceed financial goals.
- Identify and implement opportunities to reduce costs, increase productivity, and revenues.
- Manage a block of business and add issue opportunities to drive growth.
- Promote current services and develop new approaches and products through consulting with clients, sales teams, brokers, and carriers.
- Coordinate with leaders of operations and services to ensure clients are pleased with NFP's services and value added.
- Conduct training for clients and brokers on procedure, systems, and available benefits administration services and options.
- Maintain up-to-date knowledge of competitive forces in insurance and benefits administration space.
- Provide prompt, courteous, and excellent service at an acceptable cost to all customers and operate in accordance with State and Federal law, the company's Statement of Business Practices, Affirmative Action, Diversity, and other standards.
- Bachelor's degree or equivalent work experience.
- Must possess at least 5 years of experience in an external-facing service position with a carrier or broker; underwriting skills a plus.
- Requires knowledge of group insurance products, services, procedures, and systems.
- Must possess strong interpersonal and negotiation skills.
- Needs working knowledge of Microsoft Word, Excel, and Outlook.
- Must be strategic and possess sales skills.
- Must be detail-oriented along with strong time management skills.
- Travel required up to 20% of the time.
- Must be able to make presentations to large groups of people and small groups, including use of technology and able to analyze complex information.
NFP is proud to offer a competitive salary, PTO, paid holidays, 401(k) with match, exclusive discount programs, health and wellness programs, and more. Our people-first culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
NFP and You... Better TogetherNFP is an inclusive Equal Employment Opportunity employer.
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