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Specialty Services Technician
2 months ago
The Specialty Services Technician is a key member of the STERIS team, responsible for providing exceptional customer service and support in the field of sterilization equipment maintenance and repair. This role requires a high level of technical expertise, strong communication skills, and the ability to work independently in a fast-paced environment.
Key Responsibilities- Provide on-site cleaning and maintenance services for sterilization equipment, ensuring optimal performance and customer satisfaction.
- Troubleshoot and repair complex mechanical, electro-mechanical, and electronic units, utilizing advanced technology and technical expertise.
- Communicate effectively with customers, field service partners, and contract administration teams to ensure seamless service delivery and customer satisfaction.
- Identify and recommend products and service enhancements to customers, driving revenue growth and customer retention.
- Work closely with the scheduling team, supervisor, and customers to plan efficient service routes and adhere to all coverage and service standards.
- Utilize technology, including smartphones, computers, and related software and applications, to perform administrative duties and ensure effective planning and documentation.
- High school diploma or equivalent, with 3 years of work experience and 1 year of technical or service-related work experience, including interaction with customers.
- Field service experience preferred.
- Technical ability and experience required, including knowledge of preventative maintenance and the ability to communicate inspection, repair, and handling to customers.
- Minimum of 1 year experience and demonstrated proficiency working with technology, including basic computer skills, smartphones, and devices.
- Must be able to be compliant with hospital/customer credentialing requirements.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services. STERIS is a $5 billion, publicly traded company with approximately 17,000 associates and customers in more than 100 countries.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.
