Specialty Services Technician

2 months ago

Phoenix, Arizona, United States STERIS Full time
About the Role

We are seeking a highly skilled Specialty Services Technician to join our team at STERIS. As a trusted advisor to our customers, you will play a critical role in ensuring the highest level of service and support for our sterilization equipment.

Key Responsibilities
  • Provide exceptional customer service and support, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Perform sterilizer cleaning and maintenance functions, including changing chemical ingredients, monitoring cleaning processes, and maintaining equipment.
  • Work closely with the scheduling team, supervisor, and customers to plan efficient service routes and adhere to all coverage and service standards.
  • Troubleshoot and consult on equipment and system component issues, utilizing technical expertise and knowledge of preventative maintenance.
  • Utilize technology, including smartphones, computers, and software applications, to perform administrative duties and ensure effective planning and documentation.
  • Complete service reports and activities on-site, maintain customer service logs, and ensure tools, supplies, and parts inventory are up-to-date.
  • Responsible for company vehicle, equipment, and tools, including maintenance and escalation of issues for safe and effective operation.
  • Acquire and maintain vendor credentialing for hospitals and ensure compliance with hospital and customer health and safety protocols.
Requirements
  • High school diploma or equivalent with 3 years of work experience, including 1 year of technical or service-related work experience and interaction with customers.
  • Field service experience preferred.
  • Technical ability and experience required, including knowledge of preventative maintenance and ability to communicate inspection, repair, and handling to customers.
  • Minimum of 1 year experience and demonstrated proficiency working with technology, including basic computer skills, smartphones, and devices.
  • Must be able to comply with hospital and customer credentialing requirements.
About STERIS

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.

We are an equal opportunity employer and are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred, and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state, or local law.

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