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Front Office Operations Manager

2 months ago

MagstattleBas, Grand Est, United States Omaha Children's Hospital Full time
Job Title: Front Office Lead

Omaha Children's Hospital is seeking a highly skilled and experienced Front Office Lead to join our team. As a Front Office Lead, you will be responsible for leading front office staff in all job responsibilities, and acting as a resource and liaison to the office manager when they are at an alternate location.

About the Role

The Front Office Lead will be responsible for overseeing and leading reception staff in all responsibilities, including patient registration, scheduling, and customer service. This role requires excellent communication, organizational, and leadership skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities:
  • Front Office Operations:
    • Registers new patients with complete and accurate demographics according to procedure.
    • Checks patients in and out, verifies patient/family demographic information and enters accurately in the computer at each visit.
    • Provides, collects and accurately documents all required patient paperwork according to procedure.
    • Schedules patients accurately using the automated appointment system following office protocols.
    • Ensures patients are scheduled according to Never Say No policy.
    • Contacts patients/families with future appointments to confirm appointments and verify demographic and insurance information.
    • Verifies patient's insurance eligibility and benefits using established automated process at each visit.
    • Initiates the Children's Connect sign up process for all new or inactive patients at the beginning of each visit.
    • Responds to Children's Connect appointment messaging within defined timeframes.
    • Pulls patient's charts as needed, releases information as needed in accordance with organizational protocols.
    • Scans documents into the electronic medical record as directed.
    • Appends the document to the appropriate section of the record following organizational protocol.
    • Collects co-pays and balances on past due accounts following organizational protocol.
    • Posts payments collected directly into the computer.
    • Completes end-of-day balancing and accurately prepares bank deposit.
    • Answers patient/family questions about owed balances and/or refers to Primary Care Physician Billing as appropriate.
    • Completes work queues daily to compile missing demographic and insurance information for billing purposes.
    • Supports patient care quality initiatives as directed.
    • Completes miscellaneous reports and letters as needed.
    • Opens and distributes mail in a timely manner.
    • Assembles patient packets as directed.
    • Pulls and processes all fax transmittals as directed, scans patient reports as directed.
    • Performs opening and closing duties as assigned by the office manager or designee.
    • Assists in the orientation and training of new employees as requested.
    • Facilitates handling of pharmaceutical representatives and vendors in accordance with office policy.
    • Monitors hourly and maintains clean, organized clutter-free lobby and clean patient restrooms.
  • Leadership Responsibilities:
    • Oversees and leads reception staff in responsibilities listed above.
    • Provides evaluation input to office manager.
    • Attends lead receptionist meetings as directed, and works to promote teamwork within and among all CP locations.
    • Functions as a leadership team with lead nurse and office manager.
    • Prepares and distributes staff meeting minutes in collaboration with Supervisor RN and agendas as directed.
    • Addresses office maintenance needs / requests under direction of office manager.
    • Maintains physician appointment templates at the direction and approval of the office manager.
    • Prepares end of month encounter detail report for office manager.
    • Prepares check requests for manager approval.
    • Prepares and distributes MD call schedule.
    • Accurately maintains and prepares Kronos as directed by manager within established timeframe.
Requirements:
  • Education:
    • High School graduate or G.E.D. Required.
  • Experience:
    • Minimum 1 year in a receptionist position in a medical office or healthcare setting Required.
    • Previous lead experience in a medical office or healthcare setting Preferred.
  • Skills and Abilities:
    • Excellent communication, listening and customer service skills.
    • Excellent organizational skill, able to set priorities and follow through.
    • Critical thinking and problem solving skills.
    • Basic computer skills and knowledge of Microsoft operating environment.
    • Ability to read, write and perform arithmetic calculations.
    • Ability to operate basic office equipment: personal computer, automated telephone systems, scanning technology, e-signature, 10 key adding machine, copier, shredder and facsimile.
    • Knowledge of billing and insurance programs.
    • Knowledge of patient appointment scheduling systems in a medical office.
  • Licenses and Certifications:
    • Current and valid Basic Life Support (BLS) certification within 180 Days Preferred.
    • Bilingual (English-Spanish) required for some personnel Required.
    • Travel to other Children's Physician clinics, may be required based on staffing needs Required.

Omaha Children's Hospital is committed to providing exceptional patient care and service. As a Front Office Lead, you will play a critical role in ensuring that our patients receive the highest level of care and service. If you are a motivated and experienced professional who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.