HVAC Field Manager

1 week ago


Providence, Rhode Island, United States HomeServe USA Full time
About HomeServe USA

HomeServe USA is a leading provider of home repair and maintenance services, dedicated to delivering exceptional customer experiences and fostering a rewarding career experience for our employees. As a Great Place to Work certified company, we prioritize our customers' needs and strive to make home repairs and improvements easy and accessible.

Job Summary

We are seeking an experienced HVAC Field Manager to join our team. As a key member of our field operations team, you will be responsible for managing a team of in-home field technicians, ensuring business standards are achieved and maintained, and providing exceptional customer service. If you have a passion for delivering high-quality service and leading a team, we encourage you to apply.

Key Responsibilities
  • Manage a team of in-home field technicians, ensuring they meet business standards and provide exceptional customer service.
  • Develop and implement strategies to improve technician performance, customer satisfaction, and overall business results.
  • Conduct regular field visits to monitor technician performance, provide feedback, and address any issues or concerns.
  • Respond to customer complaints, compliments, and inquiries in a timely and professional manner.
  • Perform equipment replacement estimates on condemned equipment and interview and hire new technicians as needed.
  • Identify areas of needed improvement and work to correct those areas, ensuring compliance with union CBA where applicable.
Requirements
  • Must hold a Rhode Island Master Pipefitter and Master Refrigeration licenses.
  • Minimum of 5 years management experience with serving and installations in the Plumbing and HVAC field.
  • Effective management of a unionized workforce consisting of 20-30 Field Technicians.
  • Excellent writing and verbal communication skills.
  • Team player with a focus on customer satisfaction and business results.
What We Offer
  • Competitive compensation and benefits package.
  • Company vehicle provided.
  • Career development and advancement opportunities.
  • Casual attire throughout the week.
  • Excellent benefits, including generous medical, vision, dental, and life & disability insurance.
  • 401(k) plan with a company match.
  • 2 free home warranties provided by the company.


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