Senior Director of Operations
2 weeks ago
About the Role
We are seeking a Senior Director of Operations to join our North America Business Experience team. As a key member of our team, you will be responsible for leading the Customer Care organization for US SMB, including vendor partner support.
Key Responsibilities
- Lead the Customer Care organization for US SMB, including vendor partner support.
- Manage the processing environment to protect production systems critical to the success of the business.
- Deliver an operations environment that meets all service level agreements, e.g., 24/7 availability, response time parameters, etc. and availability targets.
- Develop and recommend tactical and strategic plans for processing operations.
- Select, train, develop, and lead an efficient and effective processing team.
- Identify and recommend cost-saving and continuous improvement initiatives within the processing area.
- Ensure all backup and recovery and disaster recovery processes will meet or exceed business requirements.
- Develop and implement team standards and procedures that support departmental standards and procedures.
- Develop, manage, and forecast the budgets for the relevant cost centers.
About the Team
Our Customer Care team creates value for merchants in every interaction. They work collaboratively to support our merchants to unleash the potential of our new and existing customers.
What You'll Bring
We're looking for a dynamic and determined individual who is inclusive and collaborative. You will be responsible for leading a team of experts who are passionate about delivering exceptional customer experiences.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. You will be part of a global community of experts and changemakers who are committed to making a difference in the world.
Our Values
At Worldpay, we take our values seriously and live them every day. We are curious, humble, and creative, and we ask the right questions to get better every day. We simplify the complex and are always looking to create a bigger impact for our colleagues and customers.
Join Our Community
Worldpay is an equal opportunity employer and is committed to protecting the privacy and security of all personal information that we process. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.
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