Director of Operations

3 days ago


Cincinnati, Ohio, United States AccorHotel Full time
Job Title: Director of Operations

Company Description

21c Museum Hotels is a pioneering example of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and chef-driven restaurant to create a unique and welcoming opportunity.

Job Summary

We are seeking a highly skilled and experienced Director of Operations to join our team. The successful candidate will be responsible for planning and managing the rooms and related areas of operations to achieve customer satisfaction and quality service while meeting/exceeding financial goals.

Key Responsibilities
  • Manage the human resources in the department to attract, retain, and motivate employees.
  • Develop and implement the department's annual budget, business plan, forecasts, and objectives.
  • Implement company programs and manage operations in a manner consistent with federal and state laws and regulations.
  • Resolve customer complaints and maintain a high level of customer satisfaction and quality.
  • Assume the responsibilities of the General Manager in their absence.
Requirements
  • Advanced knowledge of the principles and practices within the Rooms Discipline and Hospitality Profession.
  • Ability to study, analyze, and interpret complex activities and/or information to improve practices or develop new approaches.
  • Supervisory/management skills.
  • Excellent communication skills to communicate with guests, associates, and corporate contacts.
Qualifications
  • A four-year college degree or equivalent education/experience.
  • Three years of employment in a related position in the hospitality industry.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.



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