Hotel Operations Manager

10 hours ago


Perry, United States D & G Hospitality LLC Full time
Job OverviewAs a seasoned General Manager, you will be responsible for leading a small to mid-sized, limited-service, single-site hotel with a limited range of facilities. Your primary focus will be on maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of the hotel and brand in the local community.Key Responsibilities
  • Financial Returns:
  • Develop and implement annual capital, cash flow, and sales and marketing plans to accurately forecast budgets and achieve required operating results.
  • Utilize financials to drive revenues, future profitability, and maximum return on investment. Leverage distribution channels and technology platforms to drive revenue and maximize market share.
  • Lead capital plans and asset management initiatives, including working with owners to maintain or improve the property's market leadership position.
  • People:
  • Develop programs that drive improvements in team member engagement and are aligned with the service philosophy.
  • Develop, implement, and monitor team member succession planning to ensure future bench strength.
  • Establish performance and development goals for team members and provide mentoring, coaching, and regular feedback to enhance performance.
  • Oversee any salary, disciplinary, or staffing/human resources-related actions in accordance with company rules and policies.
  • Guest Experience:
  • Demonstrate brand citizenship by maintaining compliance with all required brand and service standards, and license agreement mandates.
  • Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
  • Make time to interact with guests, solicit feedback, and build relationships.
  • Ensure rooms are 100% clean and properly prepared so guests are comfortable, can work, and rest.
  • Accountability:
  • Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with hotel's or owner's policies and procedures and regulatory requirements.
  • Act as a public relations representative to raise awareness of the hotel and brand in the local community. Drive team member involvement in community organizations, activities, and businesses.
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
  • Perform other duties as assigned.


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