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Branch Sales and Service Representative

2 months ago

St Louis, Missouri, United States FirstBank Full time
About the Role

We are seeking a highly skilled and experienced Banking Specialist II to join our team at FirstBank. As a key member of our branch operations, you will be responsible for providing exceptional client service, handling transactions, and promoting banking products and services.

Key Responsibilities
  • Client Service: Provide accurate and expeditious opening of new accounts and other products for current and new clients, while maintaining a high level of client satisfaction.
  • Transaction Handling: Process client transactions such as deposits, withdrawals, payments, and check cashing in a courteous and efficient manner.
  • Product Promotion: Explain the merits of alternative delivery systems, such as online banking, bill pay, and ATM networks, to clients and promote the use of these systems.
  • Loan Origination: Identify the need for borrowing and originate consumer loan applications, assisting in the processing and closing of loans.
  • Sales and Cross-Sell: Participate in sales events, such as in-aisle sales, internal and external events, outbound calls, and promotional activities, to increase sales and cross-sell opportunities.
  • Branch Compliance: Ensure branch compliance by performing tasks such as cash audits, alarm tests, loss prevention training, safe deposit delinquencies, ATM balancing, and monthly security reports.
  • Security and Risk Management: Protect the interests of the Bank and clients by following security, regulatory, and audit procedures, including daily balancing of individual teller drawers, ATM, and vault.
  • Team Support: Help coach Banking Specialist I on products, services, policies, and procedures, and contribute to the Bank's success by identifying sales opportunities and referring clients to the appropriate area.
Requirements
  • Education: High School Diploma or Equivalent
  • Experience: Minimum of 12 months previous client service experience, with previous cash-handling experience required
  • Skills: Developed customer service skills, including written and verbal communication, and ability to use a PC and alpha/numeric keyboard
  • Availability: Flexible work week schedule, which may include Saturdays
About FirstBank

FirstBank is a growing company committed to its employees and clients. We are proud of our growth and success over the past 100 years and look forward to a bright and promising future. Our mission is to capitalize on the diversity of our associates and promote personal and professional development throughout every area of the organization.

We are an Equal Opportunity/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.