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Patient Advocate

2 months ago

Oakland, California, United States Elevate Patient Financial Solutions Full time
Job Summary

The Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on the lives of uninsured hospital patients. As a liaison between patients, hospitals, and government agencies, you will play a critical role in connecting individuals to programs that cover their medical expenses.

Key Responsibilities
  • Screen uninsured hospital patients to determine eligibility for federal, state, and county medical or disability assistance
  • Complete applications and follow through until approved
  • Provide detailed, accurate, and timely documentation in company programs and hospital systems
  • Offer exceptional customer service skills at all times
  • Participate in ongoing trainings to stay up-to-date on government programs and regulations
  • Maintain a structured and timely contact with applicants and government agencies
  • Assist applicants with gathering reports or records, meeting appointment dates, and arranging transportation as needed
  • Inform clients of approvals and denials of coverage in a timely manner
Requirements
  • Some college coursework preferred
  • Prior hospital experience preferred
  • Adaptability when dealing with changing processes, computer systems, and government programs
  • Professional experience working with state and federal programs
  • Critical thinking skills
  • Ability to multitask and function in a fast-paced environment
Benefits
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401K plan with 100% match for the first 3% and 50% match for the next 2%
  • 15 days of PTO and 7 paid holidays
  • Pet insurance and employee referral bonus program

Elevate Patient Financial Solutions is an Equal Opportunity Employer. The salary for this role will be set based on internal equity, experience, education, location, specialty, and training. The job description is subject to change as the needs of the employer and requirements of the job change.