Veterinary Client Liaison

2 days ago


Salem, New Hampshire, United States Banfield Full time

**Job Summary:**

We are seeking a highly motivated and organized Veterinary Client Liaison to join our team at Banfield Pet Hospital. As a key member of our hospital staff, you will be responsible for providing exceptional client service, managing the flow of clients and pets, and ensuring that our veterinary medical team operates efficiently.

**Key Responsibilities:**

  • Provide professional and courteous service to clients and their pets, ensuring a positive experience from initial contact to departure.
  • Manage client schedules, ensure timely and efficient service, and minimize wait times.
  • Assist veterinarians with exams, surgeries, and other procedures as needed.
  • Develop and implement strategies to increase client satisfaction and loyalty.
  • Maintain accurate records and reports, utilizing computer systems to track client information and hospital statistics.

**Requirements:**

  • High school diploma or equivalent required; associate's degree in business, marketing, or a related field preferred.
  • Minimum 1-2 years of experience in customer service, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients, veterinarians, and support staff.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Basic math skills and accuracy with cash handling and Point of Sale (POS) transactions.

**Salary Range:** $40,000 - $60,000 per year, depending on experience and qualifications.



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