Pet Care Coordinator Specialist
2 days ago
**Job Description:**
At Banfield Pet Hospital, we're committed to delivering exceptional pet care and outstanding client service. As a Veterinary Client Liaison, you will play a vital role in achieving this goal by providing exceptional client experiences, managing the flow of clients and pets, and supporting our veterinary medical team.
**Responsibilities:**
- Develop and implement strategies to enhance client satisfaction, retention, and loyalty.
- Collaborate with veterinarians to provide comprehensive care, including exams, surgeries, and medication administration.
- Manage client schedules, ensuring timely and efficient service while minimizing wait times.
- Maintain accurate records and reports, using computer systems to track client information and hospital statistics.
- Communicate effectively with clients, veterinarians, and support staff to ensure seamless interactions and excellent outcomes.
**Requirements:**
- Associate's degree in business, marketing, or a related field; high school diploma or equivalent required.
- Minimum 1-2 years of experience in customer service, preferably in a healthcare setting.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
- Basic math skills and accuracy with cash handling and Point of Sale (POS) transactions.
**Estimated Salary:** $55,000 per year.
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