Pet Care Coordinator Specialist

2 days ago


Salem, New Hampshire, United States Banfield Full time

**Job Description:**

At Banfield Pet Hospital, we're committed to delivering exceptional pet care and outstanding client service. As a Veterinary Client Liaison, you will play a vital role in achieving this goal by providing exceptional client experiences, managing the flow of clients and pets, and supporting our veterinary medical team.

**Responsibilities:**

  • Develop and implement strategies to enhance client satisfaction, retention, and loyalty.
  • Collaborate with veterinarians to provide comprehensive care, including exams, surgeries, and medication administration.
  • Manage client schedules, ensuring timely and efficient service while minimizing wait times.
  • Maintain accurate records and reports, using computer systems to track client information and hospital statistics.
  • Communicate effectively with clients, veterinarians, and support staff to ensure seamless interactions and excellent outcomes.

**Requirements:**

  • Associate's degree in business, marketing, or a related field; high school diploma or equivalent required.
  • Minimum 1-2 years of experience in customer service, preferably in a healthcare setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment.
  • Basic math skills and accuracy with cash handling and Point of Sale (POS) transactions.

**Estimated Salary:** $55,000 per year.



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