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Agency Support Coordinator

2 months ago

Wildwood, United States Sedlak & Associates LLC Full time
Job OverviewBenefits:
  • Simple IRA
  • Remote Work Opportunities
  • Performance-Based Bonuses
  • Competitive Salary
  • Career Advancement Potential
  • Paid Time Off

Position Summary: Are you passionate about providing exceptional service and making a positive impact on others? If you thrive in a dynamic environment where every day presents new challenges, we invite you to consider joining our team as an Agency Customer Concierge at Sedlak & Associates LLC. In this pivotal role, you will serve as the primary point of contact for our valued clients, delivering outstanding support and service.

Key Responsibilities:

Welcoming Ambassador: Create a warm and inviting atmosphere for clients, ensuring they feel valued and appreciated from their first interaction.
Customer Support Expert: Address all client inquiries, assist with policy updates, and guide them through claims processes with clarity and expertise.
Relationship Builder: Develop and nurture strong relationships with clients, understanding their individual needs to provide tailored service.
Issue Resolution Specialist: Proactively resolve client concerns and challenges with efficiency and professionalism, ensuring a seamless experience.
Administrative Support: Manage various administrative duties, including scheduling, record-keeping, and documentation processing with precision.
Collaborative Team Member: Work closely with agents and colleagues to foster a cooperative environment that enhances overall agency performance.

Qualifications:
Strong Communication Skills: Excellent verbal and written communication abilities, capable of conveying information effectively.
Customer-Focused Mindset: A sincere dedication to helping others and delivering outstanding customer service.
Problem-Solving Skills: Resourceful and proactive in meeting client needs and addressing challenges.
Organizational Abilities: Detail-oriented with the capacity to manage multiple tasks and priorities efficiently.
Technologically Proficient: Comfortable navigating various software applications and computer systems.
Team-Oriented: Supportive and collaborative, with a positive attitude and readiness to assist teammates.

Why Join Our Team?
Meaningful Work: Contribute to the well-being of our clients by helping them safeguard what matters most.
Opportunities for Growth: Access to professional development and pathways for career advancement within the organization.
Supportive Culture: Become part of a team that values innovation, collaboration, and a positive work environment.
Competitive Benefits: Enjoy a comprehensive benefits package along with a competitive salary.

If you are ready to be the friendly and supportive presence that our clients depend on, we encourage you to explore this opportunity to join Sedlak & Associates LLC as an Agency Customer Concierge and help us make a difference in our clients' lives.