Customer Service Ambassador

2 days ago


Savannah, Georgia, United States Mass Markets Full time

About the Role: Mass Markets is hiring a Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.

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Key Responsibilities:

  • Ensure first call resolution through effective problem-solving and call handling;
  • Research systems to find missing information as applicable;
  • Coordinate with other departments to resolve issues as applicable;
  • Accurately document and process customer claims in appropriate systems.

What We Offer:

  • We are offering a competitive salary of $45,000 - $55,000 per year, depending on experience.
  • Ongoing training and development opportunities to help you grow in your career;
  • A collaborative and dynamic work environment;
  • The chance to make a real difference in people's lives.

Requirements:

  • Degree in Business Administration, Communications or a related field;
  • Excellent communication and interpersonal skills;
  • Ability to work in a fast-paced environment;
  • Strong problem-solving skills;
  • Proficiency in Microsoft Office Suite.


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