Customer Service Ambassador
2 days ago
About the Role: Mass Markets is hiring a Customer Service Representative to provide exceptional service to our clients. As a key member of our team, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner.
">Key Responsibilities:
- Ensure first call resolution through effective problem-solving and call handling;
- Research systems to find missing information as applicable;
- Coordinate with other departments to resolve issues as applicable;
- Accurately document and process customer claims in appropriate systems.
What We Offer:
- We are offering a competitive salary of $45,000 - $55,000 per year, depending on experience.
- Ongoing training and development opportunities to help you grow in your career;
- A collaborative and dynamic work environment;
- The chance to make a real difference in people's lives.
Requirements:
- Degree in Business Administration, Communications or a related field;
- Excellent communication and interpersonal skills;
- Ability to work in a fast-paced environment;
- Strong problem-solving skills;
- Proficiency in Microsoft Office Suite.
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Customer Service Ambassador
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