Fitness Center Representative
1 day ago
Job Summary:
We are seeking a highly motivated and customer-focused Weekend Member Service Rep/Closer to join our team at Planet Fitness - Torres Fitness, LLC. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:
- Customer Service: Greet members, prospective members, and guests with a smile, providing a positive and welcoming experience.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Account Management: Facilitate updates to member accounts, respond to member questions and concerns, and escalate issues to management as needed.
- Closing Shift Preparation: Ensure the facility is ready for the next day by checking locker rooms and the front desk area.
Requirements:
- Customer Service Background: Previous experience in customer-facing roles is preferred.
- Basic Computer Proficiency: Ability to navigate our system and perform tasks efficiently.
- Passion for Fitness and Health: A genuine interest in helping others achieve their fitness goals.
- Upbeat and Positive Attitude: A friendly and approachable demeanor is essential.
- Punctuality and Reliability: A strong commitment to being on time and meeting deadlines.
Physical Demands:
- Standing and Walking: Continual standing and walking during shift.
- Talking and Listening: Continual talking in person or on the phone during shift.
- Lifting: Occasional lifting up to 50 lbs.
Planet Fitness - Torres Fitness, LLC is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to providing a safe and inclusive work environment.
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