Desktop Support Specialist
5 days ago
We are seeking a skilled Desktop Support Specialist to join our team in Louisville. As a key member of our support team, you will be responsible for providing exceptional technical support to end-users, ensuring seamless day-to-day operations.
About the RoleThe ideal candidate will have 2-3 years of experience in Windows 10 Deskside Support and 6 months of hardware breakfix experience in a corporate environment. You must also have excellent customer service skills and be able to work independently with minimal supervision.
Key Responsibilities- Provide tier 1 and tier 2 technical support to end-users via phone, email, or on-site visits
- Responsible for resolving incidents, requests, and other technical issues in a timely and efficient manner
- Collaborate with internal teams to ensure effective communication and issue resolution
- Stay up-to-date with industry trends and best practices to continuously improve technical skills
- 2-3 years of experience in Windows 10 Deskside Support
- 6 months of hardware breakfix experience in a corporate environment
- Excellent customer service skills and ability to work independently
- A+/N+/MCP or similar technical certifications are a plus
As a Desktop Support Specialist with TEKsystems, you can expect:
- A competitive salary range of $60,000 - $80,000 per year
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
This role is based in Louisville, Kentucky, and requires occasional travel to client sites.
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