IT Professional with Enterprise Technology Expertise
2 weeks ago
As an IT professional with a passion for innovation, you'll find a perfect fit in this Systems Technician III role at General Dynamics Information Technology. Located in Annapolis Junction, Maryland, this position offers a unique opportunity to apply your technical skills and knowledge to drive digital transformation across the US government and defense sectors.
About the Role- Resolve technical requests from internal and external customers through self-service tickets and proactive support
- Create, delete, and modify customer accounts to ensure seamless service delivery
- Maintain and update records and tracking databases to optimize efficiency and accuracy
- Identify recurring problems and patterns, alerting management to enable timely solutions
This dynamic role requires a team player with exceptional communication and customer service skills, able to adapt quickly in a fast-paced environment. If you're a motivated and detail-oriented individual with a strong background in Windows, Microsoft Office, and data entry, we encourage you to apply.
What You'll Need to Succeed- Associate's degree in a related field (e.g., Computer Science, Information Technology)
- At least 3+ years of experience in a similar role, preferably in the defense or intelligence sector
- Security Clearance Level: Top Secret/SCI w/Poly
To excel in this position, you should possess a strong understanding of ticketing systems, Active Directory, and customer service principles. Familiarity with preferred skills like Security+, A+, or Net+ certifications is a plus. We offer a comprehensive benefits package, including a 401(k) plan with company match, health and wellness programs, and opportunities for professional growth and development.
Join Our TeamAt General Dynamics Information Technology, we empower our employees to lead, learn, and grow while making a meaningful impact on our clients' missions. As a valued member of our team, you'll enjoy a competitive salary range of $39.10 - $52.90 per hour, based on experience and location. Don't miss this chance to transform your career and contribute to the success of our nation's most sensitive systems.
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