Shift Team Director

3 weeks ago

Saint Paul, Minnesota, United States Coffee and Bagel Brands Full time
Shift Leader Role Overview

The Shift Leader is a vital part of our team, responsible for leading and directing the store in partnership with the General Manager or Assistant General Manager. Our ideal candidate is someone who can create a positive and productive work environment, focusing on team engagement and guest satisfaction.

Key Responsibilities:
  • Demonstrate mastery of Team Member skills and lead shifts that focus on team engagement and guest satisfaction.
  • Think strategically about maximizing product sales and waste management.
  • Demonstrate 'total store vision' and take ownership of the look and feel of the store.
  • Consistently leverage effective communication on the floor during the shift.
  • See the needs of the team and guest and address situations before they become problematic.
  • Understand the multiple priorities of the shift and effectively communicate and delegate objectives and tasks.
  • Takes ownership not only for the current shift, but also the shift that follows.
  • Responsible for ensuring that the team is executing SOP and quality standards correctly and consistently.
  • Actively coaches and gives feedback to Team Members to ensure they are bringing their best to their role.
  • Trains team on role responsibilities, product knowledge and promotional items.
  • Performs administrative tasks with integrity and to completion.
  • Develops Team Members and is in conversations about career and professional growth.

Required Qualifications:

At least 1 year of leadership, restaurant, retail or customer service experience required. Ability to work at least one of the following: early mornings, evenings, some holidays and/or weekends. Must be at least 18 years of age.

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