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Healthcare Access Specialist I
2 months ago
Become a part of the Cleveland Clinic team, where you will collaborate with dedicated caregivers to deliver patient-centered healthcare. Cleveland Clinic is recognized among the top hospitals in the nation.
At Cleveland Clinic, you will receive unwavering support and appreciation, paving the way for a fulfilling career with one of the most esteemed healthcare organizations globally.
As a Patient Access Coordinator, you will provide a comprehensive array of business and financial services during the patient access process on the day patients arrive for healthcare services.
Your role will involve direct interaction with diverse patient populations, gathering essential financial, insurance, medical, and demographic information to ensure a smooth registration process while leaving a positive and lasting impression.
The ideal candidate:
- Has a background in customer service and registration.
- Is personable, dependable, and detail-oriented.
- Is confident and comfortable communicating with patients in medical environments.
- Thrives in a collaborative team setting.
Working as a Patient Access Coordinator allows you to explore the healthcare field from both clinical and non-clinical perspectives.
This position offers opportunities to enhance your skills and advance your career, including various career paths and leadership development prospects.
At Cleveland Clinic, we prioritize what matters most.
We treat our caregivers like family and continuously seek ways to support you.
What We Offer:
Resources for professional growth, a rewarding career for everyone, and comprehensive benefits that focus on your health, well-being, and future.
By joining Cleveland Clinic, you will become part of a supportive caregiver community united by shared values and a commitment to being the best place for care and the best workplace in healthcare.
Key Responsibilities:
- Conduct registrations through accurate face-to-face interviews to collect demographic, insurance, medical, and financial information.
- Be cross-trained to support all areas of Patient Access at any facility, including Front Desk, Admitting Office, Emergency Department, and Cashier.
- Maintain productivity and quality standards.
- Serve as a Super User.
- Act as a resource for training new team members and during the implementation of new processes.
- Provide registration and cash collection access in Epic.
- Perform other assigned duties.
Education Requirements:
- High school diploma or equivalent.
Certifications:
- None required.
Complexity of Work:
- Basic knowledge of PC software applications and ability to utilize multiple data systems.
- Demonstrated understanding of medical terminology sufficient to comprehend physician orders or completion of a relevant course within one year.
- Must be detail-oriented.
- Excellent communication, organizational, and interpersonal skills are essential.
- Ability to multitask and maintain composure in challenging situations within a fast-paced environment.
- Demonstrates a positive and professional demeanor while effectively communicating with customers and team members.
Work Experience:
- Minimum of 2 years in a customer-facing role with in-person or phone contact.
- An Associate's degree may substitute for up to one year of the stated experience.
- A Bachelor's degree may substitute for up to two years of the stated experience.
Physical Requirements:
- Ability to communicate and exchange accurate information.
- Ability to perform work in a stationary position for extended periods.
- Ability to handle physical records or operate a computer or other office equipment; ability to travel throughout the facility; ability to lift up to 25 lbs.
Personal Protective Equipment:
- Adhere to standard precautions using personal protective equipment as required.
Salaries displayed on independent job search websites reflect various market averages and do not represent information obtained directly from Cleveland Clinic.
We value each individual candidate and encourage discussions regarding salary specifics during the application and hiring process.
