Access Services Coordinator
1 month ago
The Access Services Representative is responsible for obtaining current and accurate demographics and insurance information to register patients, verify insurance benefits, and negotiate and collect patient financial responsibilities. This role requires excellent communication and interpersonal skills to interact with patients, families, and healthcare teams.
Key Responsibilities
• Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, and billing.
• Register patients at multiple locations and work multiple areas within the department, ensuring accurate patient flow processes.
• Verify patient eligibility for insurance coverage and calculate patient liability dues according to financial clearance policies.
• Negotiate payment arrangements with patients and advise on deposit requirements per policy.
• Assist patients to nursing units by providing directions, personal escort, and medical mobility assistance when applicable.
• Adhere to compliance with regard to order validations, cash policy requirements, government payor requirements, and patient safety requirements for appropriate patient identification.
Requirements
• High school diploma or equivalent required.
• Less than 1 year of experience in a healthcare setting preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to maintain a professional demeanor in a highly stressful and emotional environment.
• Basic computer skills and Microsoft Office proficiency.
Benefits
Baylor Scott & White Health offers a competitive benefits package, including immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, tuition reimbursement, and PTO accrual beginning Day 1.
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