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Healthcare Customer Service Specialist

2 months ago

Kingsport, Tennessee, United States WCS Outpatient Clinic Kingsport Meadowview Full time
Patient Care Administrative Associate (Full-Time) - WCS Outpatient Clinic Kingsport Meadowview

Job Overview

The Patient Care Administrative Associate (PCAA) is responsible for providing exceptional service to all patients and visitors, ensuring a welcoming and professional environment. This role involves registering patients in accordance with established protocols and procedures.

Key Responsibilities

The PCAA's responsibilities include, but are not limited to:

  • Managing and coordinating patient appointments, including updates and scheduling.
  • Retrieving and organizing daily patient information for appointments and inquiries.
  • Maintaining the schedules of healthcare providers efficiently.
  • Handling medical records, including filing, copying, and purging as necessary.
  • Preparing documentation for provider signatures and managing co-pay collections.
  • Performing data entry for office visit charges and handling collections of outstanding balances.
  • Accurately coding encounter forms with the appropriate CPT and ICD-10 codes.
  • Filing and resubmitting insurance claims as needed.
  • Reconciling charge sheets and managing cash drawer operations.
  • Preparing bank deposits and balancing credit card transactions.
  • Reviewing and correcting discrepancies on the missing ticket report.
  • Executing closing procedures to ensure accurate account balances.
  • Facilitating referrals and precertifications while preparing documentation for audits.

Reporting Structure
Refer to the organizational chart for details.

Qualifications

Required:
  • High School diploma or equivalent.
  • Prior experience in data entry and database management.
  • Ability to uphold patient confidentiality in compliance with HIPAA regulations.
  • Strong communication skills to interact respectfully with patients and staff.

Preferred:
  • Familiarity with CPT and ICD-9 coding and billing practices.
  • Experience with Electronic Health Record (EHR) systems.

Note: No additional requirements beyond those stated above.