Restaurant Operations Manager

1 month ago

New York, New York, United States Waldorf Astoria Hotels & Resorts Full time

Restaurant Assistant General Manager Opportunity at Waldorf Astoria Hotels & Resorts

We are seeking a highly skilled and experienced Restaurant Assistant General Manager to join our team at Waldorf Astoria Hotels & Resorts. As a key member of our food and beverage team, you will be responsible for directing and organizing the activities and services of a hotel food and beverage outlet in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Key Responsibilities:

  • Manage all outlet operations to include guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
  • Monitor and develop team member performance to include providing supervision and professional development, conducting counselling and evaluations, and delivering recognition and reward.
  • Monitor and assess product and service satisfaction trends, evaluate and address issues, and make improvements accordingly.
  • Ensure compliance with health, safety, sanitation, and alcohol awareness standards.
  • Initiate and implement marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue.
  • Ensure team members have current knowledge of outlet offerings, products, services, facilities, events, pricing, and policies, and knowledge of the local area and events.
  • Recruit, interview, and train team members.

Requirements:

  • Prior restaurant management experience in an upscale fine dining environment.
  • Prior experience at a Michelin Star restaurant.
  • Significant experience managing a unionized or organized workforce.
  • No less than 2 years of substantial work experience in restaurant management.

About Waldorf Astoria Hotels & Resorts:

Waldorf Astoria Hotels & Resorts is a leader in the hospitality industry, known for its exceptional guest experiences and commitment to excellence. As a member of our team, you will have the opportunity to work with a diverse group of talented individuals who share a passion for delivering outstanding service and creating unforgettable experiences for our guests.

Benefits:

  • Access to your pay when you need it through DailyPay.
  • Medical insurance coverage for you and your family.
  • Mental health resources.
  • Best-in-class paid time off (PTO).
  • Go Hilton travel discount program.
  • Supportive parental leave.
  • Matching 401(k).
  • Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount.
  • Debt-free education: access to a wide variety of educational credentials.
  • Career growth and development.
  • Team member resource groups.
  • Recognition and rewards programs.

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